FAQs

What is MTTB?

My Time To Book is a simple, reliable booking system. MTTB professional calendar tools are easy to use on your desktop, laptop, phone and tablet. Log on to your account and easily manage your business, no matter where you are as long as you have an active internet connection. You can choose to send automatic appointment confirmations and reminders by SMS and email, reducing that dreaded admin time! MTTB also takes your business to the next level by creating your own personal website which shows all of the treatments that you offer and allows clients to request to book with you. To view all the features and pricing details, please visit mytimetobook.

Is MTTB only available for free to Guild members?

Whether you are a Guild member or not, you can try all features of My Time To Book free for one month with no contract and no commitment. Then, if you are a Guild member you can continue to use My Time To Book- lite package free of charge for your client booking and appointment scheduling. For pricing details, click here.

Are Beauty Guild Members eligible to receive discounted rates on MTTB?

Beauty Guild members are eligible for discounted rates on MTTB. To join the Beauty Guild visit Beautyguild.com.

Do I need to provide my card details to use the free trial?

We do not ask you to provide credit or debit card details in order to sign up to the free trial. All features of My Time To Book are free for one month with no contract and no commitment.

What package options does MTTB provide?

MTTB provides three different packages:

• Lite
• Pro
• Elite.

For details on the services and pricing, please click here. All features of My Time To Book are free for one month with no contract and no commitment. 

What browsers does MTTB support?

Below is a list of all the devices and browsers supported by MTTB. MTTB is compatible with:

o  iOS – chrome or Safari browser

o  Android- Chrome/ Android browser

o  Apple- Chrome (recommended)

o  Windows- Chrome (recommended), Firefox, Edge, Internet Explorer

Tip – Download MTTB web app for the best user experience.

Internet speeds can vary according to your service provider and location. If you are having issues with your internet connection, please contact your service provider.

Yes, you can download the app to your home screen. To download the app to your iPhone home screen; please do the following steps:

Google chrome Users:

1. Open www.mytimetobook.com in a google chrome browser.
2. On the top right hand side of the screen, next to the website URL, select the box icon with the upwards pointing arrow.
3. Select ‘Add to Home Screen’ from the dropdown options; it will be automatically added to your home screen.

Safari Users:

1. Open www.mytimetobook.com in a Safari browser.
2. At the very bottom middle of the screen, select the box icon with the upwards pointing arrow
3. Select ‘Add to Home Screen’ from the drop down options; it will be automatically added to your home screen

Can I use MTTB offline?

MTTB is an online web app so you will need to have internet access in order to access your calendar, from anywhere or at any time.

Can I access and manage my calendar from any device?

Yes, once you have created an account, you can access your calendar and manage your bookings from any device and at any time. All you need is internet connection.

Do you offer customer support?

We provide the best support to our customers and have a FAQ page which may help to answer any questions that you may have. If you cannot find your answer, please email support@mytimetobook.com.

Do you offer phone support?

If you struggling with any of the MTTB features or have a query, please contact us on 01332 224838, during office hours and an agent will be able to help you. There is also online support available via email. We have a help page full of FAQs which may help to answer any questions that you may have. If you cannot find your answer, please email support@mytimetobook.com and we will get back to you as quickly as we can.

How do I create an account?

We have created a really easy sign up process which will have you up and running within a few minutes. Visit Mytimetobook.com and click sign up for free button on the top right. Here, you will find the ‘Create Your Account’ window where you can enter your business details.

2- Select the Service(s) you offer

3- Enter in your Phone Number, Email Address, First Name, Last Name

4- Create and Confirm a Password

5- Tap Create Account

6- You will be prompted to verify your emails address- please check your junk folder if the email has not come through to your inbox.

7- Once you have verified your email address, you can log in to your account.

8- Complete your registration by adding in your business working hours.

9- Add in your team members or confirm it is just you.

10- Add in the services you provide, service type, duration and price.

11- Tap Finish- this will take you straight to your calendar where you can add in your first appointment. 

How do I login to my account?

1- Open the MTTB app – www.mytimetobook.com 

2- Enter in your registered email address and password. If you do not have an account, see how do I create an account.

3- Tap Log in

How can I update my personal Information?

1. Click on the user icon on the top right.

2. Click on profile- Here, you can edit your email address, telephone number, First name and Last name. You can also add a picture.

How can I update my business details?

To manage your business details:

1- Click on Business Website in the menu panel on the left.

2- Click on Website Details

3- Set your business name, email address (to be displayed on the website) here. Owner Email Address is the one you use to log in with. You may update this email address by entering a new one here.

4- Update or add a business website and description. 

How can I update my business address?

1. Click on Business Website in the menu panel on the left. 

2. Click on Website Details

3. Click the ‘location’ tab across the top. 

4. Add or update your business address

5. Click Save. 

How do I view/manage my subscription?

1. Click on Subscription in the menu panel on the left.  

2. Click on the link “Click to see options” next to Manage my MTTB subscription. 

3. Here, you can upgrade your subscription level

How can I cancel my subscription?

We are sorry to hear you wish to cancel your subscription. If you have any questions, feedback or would like to cancel your subscription, please send us a message on support@mytimetobook.com

How can I delete my account?

We are sorry you are thinking of leaving My Time To Book. If you have any feedback or queries regarding our service or app, please send us a message on support@mytimetobook.com. If you would like to delete your account and no longer require any access to your calendar, please email support@mytimetobook.com.

How can I update my password?

Click on the user icon on the top right.

1- Click on profile

2- There is a password reset button on the bottom left- click here.

3- An email will be sent to you with instructions on how to reset your password.

4- Click the link in the email. This will open up a new browser where you can enter and confirm your new password. 

I have forgotten my password, how can I reset it? 

1- Click here to head to the log in page. 

2- Under the log in email address and password fields, it says Do you need to recover your password? Click here.

3- Enter the email address you used to sign up to your account and click Send.

4- We will send you an email which will contain a secure link to create a new password to your registered email address- check your junk folder if you cannot find this email in your inbox.

5- Click the link in the email to create a new password and you will then need to confirm your new password by entering it once more.

6- Click Save

Can I use MTTB to generate reports for my business?

You can generate reports that will be useful to your business with MTTB. You can download all the treatments you have booked, top clients, income generated over a certain time period. To download reports:

1. Click on Account in the menu panel on the left

2. Select Reports form the dropdown options

3. Amend the Start Date and End Date as required.

4. Click Generate Report

5. Click Export and choose CSV, PDF, XLSX format to further analyse data.  

How do I view my calendar?

When you log in to your account, your calendar will be the first thing you see on your screen.

Desktop Users: Click the eye icon on the top right of the calendar to change the calendar view- You can choose to view your calendar by day, 3 days or week. Click the screen icon with the arrow inside it to change the size of your calendar to small, medium or large. 

Phone and Tablet Users: Swipe right and left to go to previous and next days. Tap the date at the top to scroll through calendar months or use the left and right arrows to switch between months. Click on Hamburger icon on the top right to view your calendar options. You can choose to view your calendar by day, 3 days or week. You may also choose to change the calendar size to Small, Medium or Large.

Can I change the size of my calendar display?

You can change the size of your calendar display very easily depending on the device you are using.                                                           

Desktop users: You can change the size of your calendar from small, medium or large by clicking on the screen icon.                                        

Phone and Tablet Users: Click on the Hamburger icon on the top right to view your calendar options. Under Calendar Size in the drop-down option, you can select:

• Small
• Medium
• Large  

How can I change the date on my calendar? 

There are a couple of different ways you can switch between dates on your calendar:

• Swipe left or right to switch between days or weeks (depending on the calendar view you’ve selected).
• Click the date at the top of the calendar page for a dropdown to appear and select the date you’d like to view.

How do I view my pending requests?

Desktop Users: Go to your calendar screen. Click bell icon on the top of your calendar screen. This will bring up a list of booking requests.

Phone and Tablet Users: Go to your calendar screen. Click the Hamburger icon on the top right to view your calendar options. Click on Pending Requests with the bell icon. This will bring up a list of booking requests.               

NOTE:

– The number of requests will be shown next to the bell icon.

– You will be notified when a booking request is sent via email and SMS.

–  Booking requests are NOT automatically added to your calendar. You will need to contact the client directly to confirm or arrange a suitable day and time and then add this to your calendar as a new booking.

How do I create a new booking?

Once you have set up your MTTB account, you can start adding appointments to your calendar. There are a couple of different ways you can add a new appointment. 

1. Press on a free calendar slot to open up a New Booking.
2. Select a client and treatment from the dropdown options.
3. Enter the start date and time, and include any treatment notes, then click ‘confirm booking.
4. Your booking will now appear on your calendar.

How do I add a new client when making an appointment?

You have the option to search for an existing client when adding a new booking. If your client does not appear in this list, you can click on add client.

1. Click add client next to the search bar

2. Add in their details and click Save 

Tip : Remember your client notifications are automatic. For your client’s details to reflect correctly on texts and emails, we recommend you enter the correct details and use capital letters to the beginning on your client’s name.

How do I edit/ reschedule an appointment?

There are two ways in which you can reschedule an appointment:

1- Go on to your Calendar and click on the appointment you wish to reschedule.

2- Click in the “Day field” where it shows the current date and time or the small calendar icon on this field. This will bring up the calendar.

3- Choose the date and time you wish to reschedule the appointment to.

4- Click confirm on the top of the calendar.

5- Check all other booking details are correct and click on update.

OR 

1- Go to Bookings in the menu panel on the left

2- Here, you can view a list of all your active bookings.

3- Click the pen icon on the booking you wish to edit.

4- Edit the details on the screen and click save.

How can I change appointment status?

Statuses are designed to help you distinguish between appointments. There are two ways in which you can update an appointment status:

1. Go to your Calendar and click the appointment you’re looking to update.

2. Click on the event status dropdown and choose which status to update your appointment to.

3. Click on update.

OR 

1. Go to Bookings on the menu panel on the left- You will be able to see all active bookings here. If the appointment is in the past, click on the past bookings tab.

3. Click the pen icon to update.

4. Click on the status dropdown and choose which status to update your appointment to.

5. Click on save.

Note: Appointments marked as a no show or a cancellation will disappear from the calendar and show under the Bookings tab.

How do I record a no show?

There are two ways in which you can record a no show:

1. Got to your Calendar and click the appointment you’re looking to update.

2. Click on the event status dropdown and choose no show

3. Click on update.

OR 

1. Go to Bookings on the menu panel on the left- You will be able to see all active bookings here.

2. Click the pen icon to update.

3. Click on the status dropdown and choose no show.

4. Click on save

Note: Appointments marked as no shows will disappear from the calendar and show under the Bookings tab.

 How do I cancel an appointment?

There are two ways in which you can cancel an appointment:

1. Go to your Calendar and click the appointment you’re looking to update.

2. Click on the event status dropdown and choose cancelled.

3. Click on update.

OR 

1. Go to Bookings on the menu panel on the left- You will be able to see all active bookings here.

3. Click the pen icon to update.

4. Click on the status dropdown and choose cancelled

5. Click on save

Note : Appointments marked cancelled will disappear from the calendar and show under the Bookings tab.

How do I add a client?

There are two ways in which you can add a new client:                             

Whilst adding a new booking to your calendar:

1. You have the option to search for an existing client when adding a new booking. If your client does not appear in this list, you can click on add client.

2. Click add client next to the search bar

3. Add in their details and click Save                                      

OR

1. Click on Clients in the menu panel on the left 

2. Click +Add in the bottom right

3. Enter in your new client details and click save. 

How can I import my client list?

Use our bulk upload function to quickly upload multiple client details to your business in one go. This will save you precious time in having to enter client details one by one. We recommend that this is done on a desktop computer or a laptop.

1. Navigate to Clients in the menu panel on the left.

2. In the bottom right hand side of the screen, select ‘Upload Records’.

3. Select ‘Download Template’ and a spreadsheet called ‘Client List Upload Template’ should appear in front of you. Open this document.

4. Use one row of the spreadsheet per client and follow the guidance below for each field (note that field’s highlighted red are mandatory fields and you will not be able to load in the spread sheet if these are left blank);

Client Bulk Upload Guidance:

The field’s highlighted red are mandatory fields. You will not be able to load in the spread sheet if these are left blank.

First Name: Mandatory Field. Alphanumeric fields only

Last Name: Mandatory Field. Alphanumeric fields only

Date of Birth: Must be in the format DD/MM/YYYY

Email Address: Must in a standard email format for example info@mytimetobook.com

Primary Phone Number: Mandatory field. If the phone number starts with a 0, then you must enter an apostrophe (‘) and then the number. Must be between 5-11 digits

Secondary Phone Number: If the phone number starts with a 0, then you must enter an apostrophe (‘) and then the number. Must be between 5-11 digits

Address First Line: Alphanumeric characters only

Address Second Line: Alphanumeric characters only

Town/City: Alphanumeric characters only

Postcode: Should be between 5-8 characters. Alphanumeric characters only

Country: Must be a country that is included in our list. You can see this by adding an individual client, scrolling to the ‘Country’ field and opening the drop down box.

Consultation Details: List here any consultation details relevant to the client. Alphanumeric characters only

Client Since: Must be in the format DD/MM/YYYY

Preferred Contact by: Must be either SMS, Email or Phone. If you would like to select more than one option, simply separate them by commas. For example if your client would like to receive both SMS and email reminders, enter ‘SMS, Email’.

Marketing Preferences by: Must be either SMS, Email or Phone. If you would like to select more than one option, simply separate them by commas. For example if your client would like to receive both SMS and email reminders, enter ‘SMS, Email’.

Archived: You can leave this field blank or type ‘No’ if you would like them to appear as an active client. This will be the case for the majority of your clients and means that you will be able to add appointments for them once their details have been loaded in. Type ‘Yes’ if you would like this client to be archived. This means that you will not be able to add bookings for this client.

Once you have populated your template, save the file somewhere on your computer.

Navigate back to Clients in the menu panel on the left. In the bottom right hand side of the screen, select ‘Upload Records’ but this time, select the plus button called ‘Add file’. Find the template that you have just saved on your computer and click open. If there are any issues with the data that has been entered into your template, it will be listed on this screen on a line by line basis. If you do have issues listed, you will need to amend these in the template and follow the steps again to upload your file. If there are no issues with the file, you will see your file name listed next to ‘Add file’ along with a tick. You can then select ‘Upload Selected File’ and your client records will be imported into the system.                     

How do I add notes to my client’s record?

You can add consultation notes in the client record itself or you may like to add a treatment note when adding a specific booking to your calendar.

To add a consultation note in your client’s record:

1. Navigate to Clients in the menu panel on the left.

2. Click on the pen icon to edit a client’s details.

3. Scroll down to Consultation Details to add in any notes for that particular client and click Save. 

 To add a Treatment note to a booking:

1. Click a free calendar slot to add a booking.

2. Select your client and treatment

3. Click on Treatment Notes to add in notes specific to this treatment i.e. deposit paid.

4. Click Confirm Booking 

How can I update my clients details?

1. Navigate to Clients in the menu panel on the left.

2. Here, you can see a list of your clients. Click on the client you would like to edit and tap edit.

3. Update your clients details here

4. Click save. 

How can I update my client’s name?

1. Navigate to Clients in the menu panel on the left.

2. Here, you can see a list of your clients. Click on the client you would like to edit and tap edit. (For desktop users, click the pen icon to edit)

3. Update your clients details here

4. Click save. 

How can I update my clients telephone number?

1. Navigate to Clients in the menu panel on the left.

2. Here, you can see a list of your clients. Click on the client you would like to edit and tap edit.

3. Update your clients details here

4. Click save. 

How do I manage my client contact and marketing preferences?

1. Navigate to Clients in the menu panel on the left.

2. Click on the pen icon to edit a client’s details.

3. Scroll down to see contact and marketing preferences. You can tick or untick preferred methods of contact here and click Save.

What is displayed on my business website?

Your own business website not only makes you look like a true professional but it is another way for you to grow your business and start attracting more clients. Customers will be able to view your business details including your contact information and location. The services you offer and the opening times will also be available for our clients to see. There is a Request to Book button on your online page which will allow clients to make enquiries online.

Where can I view my business website?

1. Click on Business Website in the menu panel on the left.

2. Go to My Website

3. You can see the services you offer, your opening times, and business details and there is also a ‘request to book’ option which allows your clients to make booking online. 

Can clients request appointments from my website?

You can start attracting more clients through your business website created by MTTB. Simply add in the services you offer, and your opening times and allow clients to request to book or enquire regarding your services and availability.

This feature is available for free as part of your free trial. Once, your trial ends, you can upgrade to the Elite package to keep this feature.

How can I share my business URL/ website?

You can share your website URL and attract more clients. To copy your business URL:

1. Click on Business Website in the menu panel on the left.                      

2. Go to Website URL

3. Click on the button that says Copy the URL

4. Paste this URL on the social media page you would like to display your mini website.

Can I link my social media account with my MTTB account?

When you register an account, MTTB creates a business website for you which you can share on your socials in order to attract more clients! Simply copy your business URL and add it to your description or bio on your FB and Instagram page.

To copy your business URL:

1- Click on Business Website in the menu panel on the left.                       

2. Go to Website URL

3. Click on the button that says Copy the URL

4. Paste this URL on the social media page you would like to display your mini website.

Note: Add in your business details, the treatments (with prices) you offer and your opening times to make your website more attractive. Your mini website also provides a platform for your clients to make enquiries or request to book online. You can view pending requests form your calendar and you will also be sent notifications of enquiries via email and SMS.

How can I manage my working hours/ business schedule?

Opening hours are displayed on your business website so please ensure these are up to date. We have made it easy for you to choose when you wish to schedule your appointments as your calendar can reflect your working hours. To amend your working hours:

1- Go to Business Website in the menu panel on the left

2- Click Business Schedules- You can add or amend your opening hours here.

TIP: You also have the option to allow out of hours bookings by using the ‘Hours Restrictions’ tab.

How can I update my business details?

To manage your business details:

1. Click on Business Website in the menu panel on the left.

2. Click on Website Details

3. Set your business name, email address (to be displayed on the website) here. Owner Email Address is the one you use to log in with. You may update this email address by entering a new one here. 

4. Update or add a business website and description. 

How can I update my business address?

1. Click on Business Website in the menu panel on the left. 

2. Click on Website Details

3. Click the ‘location’ tab across the top. 

4. Add or update your business address

5. Click Save.

Can I upload my own images on to my business website?

Yes, you can upload your own images but these will need to be approved by MTTB admin so please allow 2 working days for this before they will be available to you to use in the Website Images and Business Logo sections.

To upload your own business images to your business website:

1- Click on Business Website in the menu panel on the left

2- Click on Website Details

3- Click the + Add on the bottom right

4- Add the name of the image and click + Add to select your image from your folder.

5- Click Save

Please allow 48 hours for this to be approved by Guild admin.

How do I add images to my website?

To add a business image(s):

1. Click on Business Website in the menu panel on the left.

2. Select Images

3. Click + Add on the bottom right to upload your images.

4. Once these images are approved,

You may add these images to your business website.

To add images to the website:             

 1. Click on Business Website in the menu panel on the left.                            

 2. Go to website Details                                                   

 3. Navigate to the Select Image tab on the top.     

 4. Click on the image section that you want to change.

 5. Select the images that you would like to pull through to your mini website. A number of stock images have been uploaded for you to use under ‘Upload Images’ tab.  

6. Select image from the dropdown and click Save  

 Note: You can also upload your own images which will require 2 working days to be approved by MTTB admin before they will be available to you to use in the Website Images and Business Logo sections.

Tip: The graphic must be supplied in PNG, GIF or JPEG formats. file size must not exceed 2Mb. Recommended proportions are 10×3 (e.g. 250×75 pixels). We also recommend a transparent background.

Are terms and conditions available to my clients at the time of booking?

MTTB have provided a template for your website which you can adapt to suit your own needs. To view this template:

1. Click on Business Website in the menu panel on the left. 

2. Click on Website Templates at the bottom of the menu options. 

3. Click Terms & Conditions Templates. 

4. You will see MTTB Template T&C as the template name. You can Export this document and adapt to suit your own needs. You will need to add the amended document as a new template and click Active.

NOTE: This template of suggested terms and conditions for businesses can be modified and adapted to suit your business. If you choose to use this template it is your responsibility to check that the terms and conditions described are suitable for your business. MTTB is not responsible for any issues arising from the use of this suggested wording.

How can I add my own terms and conditions to my account?

We recommend that you make your booking terms and conditions accessible and available to your clients at the time of booking. To upload your terms and conditions to your business website:

1. Click on Business Website in the menu panel on the left.

2. Click on Website Templates at the bottom of the menu options.

3. Click Terms & Conditions Templates.

4. Click the +Add button to add your template

5. Click Save

6. Tick Active to update your account with your new policy template.

How can I add my own cancellation policy?

We recommend that you make your cancellation policy accessible and available to your clients at the time of booking. To upload your terms and conditions to your business website:

 1.  Click on Business Website in the menu panel on the left.

2.   Click on Website Templates at the bottom of the menu options.

3.   Click Cancellation Policy Templates.

4.   Click the +Add button to add your template

5.   Click Save

6.   Tick Active to update your account with your new policy template. 

Does MTTB allow me to send automated text and email confirmations and reminders?

Yes! Automated appointments notifications are a game changer for those who are still using a paper diary or managing appointments manually. Not only significantly reducing your admin time, appointment reminders show you are a true professional and help to reduce no shows. 

All free trial accounts will have 10 free SMS credits. And email confirmations are sent automatically with no limit.

Can I send personalised marketing emails to my clients?

You can send your own marketing emails and SMS messages to your clients. You can make them aware of any promotional offers that you may be running. GDPR requirements should of course be taken into consideration here. 

How can I buy SMS credit?

1. Navigate to Reminders in the menu panel on the left.

2. Select “Buy SMS Credit” from the drop-down menu.

3. Choose the bundle you wish to purchase and add it to your cart.

4. Click “Proceed to checkout,” and then click “Buy now.”

5. Enter the billing address and accept MTTB’s terms and conditions. Then, click “Send.” At this point, you will see a payment confirmation window.

5. Select a payment method by clicking on the logo.                                   

6. Fill out the card details and click “Yes, I confirm my payment.”

How can I view Default SMS Templates?

1. Navigate to Reminders in the menu panel on the left.                              

2. Click “SMS Message Templates”            

3. Click “Default Message Templates” on the top, and a list of default SMS will appear.

Can I create my own message template?

Yes, You can create your own business message template. To create your own SMS template:                         

1. Navigate to Reminders in the menu panel on the left.

2: Click “SMS Message Templates”                  

 3. Click “+Add” in the bottom right                        

 4. Select SMS template type from the dropdown menu

3. Enter a title and body text and then click Save

Can I send bespoke SMS to my clients?

Yes, you can send bespoke SMS to your clients.

To send bespoke SMS:                         

1. Navigate to Reminders in the menu panel on the left 

2: Click “Send SMS”                                                        

3 Select the appropriate template title from the drop down menu.                       

4. Choose the client from the dropdown to whom you wish to send the SMS.

5. You can edit the body of the SMS per your needs.

6. Click Send

Can I schedule SMS for my clients?

Yes, you can schedule SMS for your clients to send later. To Schedule SMS:            

1. Navigate to Reminders in the menu panel on the left 

2. Click “SMS Schedule”                               

3. Click “+Add” in the bottom right                         

4. Select the SMS type and template from the dropdown options.

5. Select the time you wish to send SMS to your client and click “Save.”

How can I view Default email Templates?

1. Navigate to Reminders in the menu panel on the left    

2. Click “Email Message”                                                 

3. Click “Default Message Templates” on the top, and a list of default email Templates will appear.

Can I create my own email Template?

Yes, You can create your own email message templates, To create your own email template:                        

1. Navigate to Reminders in the menu panel on the left 

2. Click “Email Messages”                           

3. Click “+Add” in the bottom right               

4. Select email template Type from the dropdown menu

5. Enter a title and body text and then click save

Can I send bespoke emails to my clients?

Yes, you can send bespoke emails to your clients.

To send bespoke email:                         

1. Navigate to Reminders in the menu panel on the left   

2: Click “Send Email”                   

3. Select the appropriate template title from the dropdown menu   

4. Choose the client to whom you wish to send the email.

5. You can edit the body of email per your requirements.

6. Click Send

Can I schedule emails for my clients?

Yes, you can schedule emails for your clients to send later. To Schedule email:            

1. Navigate to Reminders in the menu panel on the left   

2. Click “Email Schedule”                          

3. Click +Add in the bottom right                 

4. Select the email type and template from the dropdown options.

5. Choose the time you wish to send email to your client and click “Save”.

How does My Time To Book handle client marketing preferences and communication choices?

My Time To Book lets you choose how you contact your clients. They can decide if they want to receive marketing messages or not, and how they prefer to be contacted about their bookings – by text, email, or phone.

Since you’re offering a service, you have a good reason to gather and contact their information. You don’t need to ask for permission to add their details, but make sure to respect their choices.

Remember, if you handle people’s personal information, you must register with the ICO within 30 days. This includes collecting, storing, and using personal information. Failure to register when required can result in fines and penalties. Here is the link to register with ISO: 

https://ico.org.uk/for-organisations/data-protection-fee/register/

What is the core treatment list?

Our template list of core treatments has been designed to meet the needs of Beauty, Nail, Hair and Holistic & Massage therapists. It consists of treatments which you can simply select and add to your list with just one click. The Treatment Type, Duration and Descriptions have already been populated for core treatments, making it easy for you to add multiple treatments at once. 

Note: If our template list of Core Treatments does not meet your needs and you wish to enter your own treatments into the system, you can either add in your own bespoke treatment or use our bulk upload function to quickly upload multiple treatments to your business in one go.

How do I add a new treatment to my list?

You can add treatments after you have registered an account. There is no limit on the treatments you add to your account. It’s a good idea to review your treatments and their descriptions on a regular basis. Clients will use this information to decide whether they would like to request to book your services online, so make sure you’re letting them know exactly what’s included. 

To add a new treatment:

1.   Navigate to the menu panel on the left 

2.   Click on Treatments then Treatment List. Here, you can see a list of all your current treatments with the duration and prices. If you would like to amend any of these details, you can click the pen icon to edit. 

3.   Click on + Add at the bottom right on the screen. 

4.   You can either add in your own bespoke treatment or choose from our default list:

Add bespoke treatment

-Click on + Add at the bottom right on the screen, select Bespoke Treatments

– Add in Treatment Name, select Treatment Type, select Team Members, Set Duration and Price, Tick is patch test is required, add price, description and brand. 

OR

Add from Treatment List 

-Click on + Add at the bottom right on the screen, select Treatments List

– We have already completed the treatment descriptions and other details for you, so you just need to select which the treatments you want to add. You have the option to edit details for the treatments you select from our list. Please note, you must add in all your treatments before you add your team members. 

 How can I import my Treatment list?

If our template list of Core Treatments does not meet your needs and you wish to enter your own treatments into the system, you can use our bulk upload function to quickly upload multiple treatments to your business in one go. This will save you precious time in having to enter treatments one by one. We recommend that this is done on a desktop computer or a laptop.

1. Navigate to Treatments then Treatments List in the menu panel. In the bottom right hand side of the screen, select ‘Upload Records’.

2. Select ‘Download Template’ and a spreadsheet called ‘Business Treatments Template’ will appear. Open this document.

3. Use one row of the spreadsheet per treatment and follow the guidance below for each field (note that field’s highlighted red are mandatory fields and you will not be able to load in the spreadsheet if these are left blank).

Treatment Bulk Upload Guidance

Treatment Name: Mandatory Field. Alphanumeric fields only

Treatment Type: Alphanumeric fields only. Must match a treatment type that is listed in the Treatment Types section. You can check what is listed here by navigating to Treatments then Treatments Types in the menu panel. Here, you will also be able to add your own custom Treatment Types.

Duration: Mandatory Field. Whole numbers only can be entered here. We recommend entering treatment durations in multiples of 15 minutes as the calendar shows 15 minute time slots e.g. 15, 30, 45, 60, 75, 90 but of course, the system is flexible so you are able to enter any whole number you desire.

Patch Test: Enter ‘Yes’ if a patch test is required for a particular treatment. You can either enter ‘No’ or leave this field blank if a patch test is not required.

Price: Numbers to two decimal places may be entered here. You can leave this blank if you wish to not set a price.

Description: Alphanumeric fields only. Note that this description will appear on your business website which can be viewed by your clients.

Brand: Alphanumeric fields only. Must match a brand that is listed in the Treatment Brands section. You can check what is listed here by navigating to Treatments then Treatment Brands in the menu panel. Here, you will also be able to add your own custom Treatment Brands.

Once you have populated your template, save the file somewhere on your computer.

Navigate back to Treatments then Treatments List in the menu panel. In the bottom right hand side of the screen, select ‘Upload Records’ but this time, select the plus button called ‘Add file’. Find the template that you have just saved on your computer and click open. If there are any issues with the data that has been entered into your template, it will be listed on this screen on a line by line basis. If you do have issues listed, you will need to amend these in the template and follow the steps again to upload your file. If there are no issues with the file, you will see your file name listed next to ‘Add file’ along with a tick. You can then select ‘Upload Selected File’ and your treatment records will be imported into the system. If you upload a file in error, as soon as you have loaded in the file, a button will appear in the bottom right hand corner of the screen called ‘Undo Uploaded Treatments’ and this will remove the latest import.

How do I add a treatment that is not on the MTTB treatment list?

1. Navigate to Treatments in the menu panel on the left.

2. Select Treatment List from the dropdown.

3. In the bottom right hand side of the screen, click +Add.

4. Select Bespoke treatment.

4. Add in a Treatment Name, Treatment Type, Team Members who can offer this treatment, Duration, Price, Notes, Description and any Brands you may be using and click Save.

Can I create my own treatment type that I can assign to a treatment?

It’s a good idea to review your treatments types and treatment descriptions every couple of months to make sure they are fully representative of the services you’re offering. Clients will use this information to decide whether they would like to request to book your services online, so you’ll want to make sure you’re letting them know exactly what’s included. 

To create your own treatment type, follow these steps:

1.   Navigate to the menu panel on the left 

2.   Click on Treatments then Treatment Types

3.   Click on + Add on the bottom right of the screen

4.   Type in your new treatment type in the Title field and click Save. 

How do I add a new treatment for a team member?

You will firstly need to make sure you have added the treatment to your treatment list before you can add any team members who offer it. See How Do I Add a New Treatment? 

If the treatment is already on your list and you wish to add a new team member who can now offer the treatment:

1. Navigate to the menu panel on the left 

2. Click on Treatments then Treatment List. Here, you can see a list of all your current treatments with the duration and prices.

3. Click the pen icon to edit details.

4. Select Team Members and tick the team member who is now offering the treatment. 

5. Click Save.

How can I edit a treatment description?

Treatments that have been selected from the MTTB treatment list will have a description assigned to each one. It’s a good idea to review your treatment descriptions on a regular basis. Clients will use this information to decide whether they would like to request to book your services online, so make sure you’re letting them know exactly what’s included.

If you would like to amend this description or add/ amend a description to a bespoke treatment you have added, follow these steps:

1. Navigate to the menu panel on the left

2. Click on Treatments then Treatment List. Here, you can see a list of all your current treatments.

3. Click the pen icon to edit details.

4. Add/ edit treatment description in the Description field.

5. Click Save

NOTE: Treatment descriptions are shown on your hosted Business Website, available under Business Website in the menu panel on the left.

How can I edit the duration of a treatment?

1. Navigate to the menu panel on the left 

2. Click on Treatments then Treatment List. Here, you can see a list of all your current treatments with the duration and prices. If you would like to amend any of these details, you can click the pen icon to edit. 

3. Edit the duration field and click Save.                                       

 Note: You have the option to increase the end time for treatments on an individual basis when adding a new booking to your calendar.

How can I add/edit a treatment price?

1. Navigate to the menu panel on the left 

2. Click on Treatments then Treatment List. Here, you can see a list of all your current treatments with the duration and prices. If you would like to amend any of these details, you can click the pen icon to edit. 

3. Add in new price and click Save. 

How do I delete a treatment from my list?

1. Navigate to the menu panel on the left 

2. Click on Treatments then Treatment List. Here, you can see a list of all your current treatments. Click the treatment you would like to edit/ delete. 

3. Click on the delete icon to remove the treatment from your list. 

4. Click Yes to confirm you wish to delete the treatment. 

How can I add a new team member?

Once you have added your treatments, you can start adding team members.

To add a team member, follow the steps below:

1. Navigate to the menu panel on the left

2. Click on Team Members from the dropdown options.

3. Click + Add on the bottom right

4. Add team member name, email, phone number, and assign a colour. Click Next

5. Tick the relevant treatments offered by the team member. Click Next

6. Set Team Members Availability and click Save.  

 Note: If the treatments are not available for your therapist,

you will need to add these to your account. See Add New Treatments

How do I add a new treatment for a team member?

You will firstly need to make sure you have added the treatment to your treatment list before you can add any team members who offer it. See how Do I Add a New Treatment?

If the treatment is already on your list and you wish to add a new team member who can now offer the treatment:

1. Navigate to the menu panel on the left

2. Click on Treatments then Treatment List. Here, you can see a list of all your current treatments with the duration and prices.

3. Click the pen icon to edit details.

4. Select Team Members and tick the team member who is now offering the treatment.

5. Click Save.

How can I assign a new therapist to a treatment?

You will firstly need to make sure you have added the treatment to your treatment list before you can add any team members who offer it- See Add New Treatments

1. Navigate to Team Members in the menu panel on the left.

2. Here you can see a list of team members. In the bottom right hand side of the screen, select +Add

3. Enter in your team member’s First Name, Last Name, Email, Phone Number, Event Colour. All fields are optional except for First Name and Last Name.

4. Click next which takes you to the Treatments tab. Assign the relevant treatments to your team member and click next.

5. Set up your team member’s availability and click save.

How can I assign a colour to a team member?

You can update your calendar settings to colour appointments based on the team member providing the treatments. To do this:

1. Navigate to Team Members in the menu panel on the left. Here, you can see a list of your active team members.

2. Click the pen icon to edit the details of the chosen team member.

3. Under the Basic Details tab, you can change the event colour for your team member.

4. Click Next to confirm the treatment and availability before clicking Save. 

How do I add/ amend my team members’ availability/ working hours?

1.  Navigate to Team Members in the menu panel on the left. Here, you can see a list of your active team members.

2. Click the pen icon to edit the details of the chosen team member.

3. Navigate to the Availability tab on the top. You can amend your team members working hours here and click save. 

How can I invite team members to create an account

The easiest way to add team members is by inviting them to set up their accounts via email.

1. Navigate to Team Members in the menu panel on the left.

2. Navigate to the Salon User tab on the top       

3. Click +Add on the bottom right of the screen. 

4. Add email address, First Name, Last Name of team member.

5. Select user role from the drop down. This is the permission level you’d like to assign to the team member. Team members who will be taking bookings should be selected as Team Member and team members who are not taking bookings such as receptionists or admin should be selected as Salon Administrator

6. Click Invite. We’ll send them an email with a link to set up their account and create a password. 

Can my staff/ team members access their own calendar?

Yes- you can allow your team to access their calendar and have their own account.

The easiest way to add team members is by inviting them to set up their accounts via email.                         

1. Navigate to Team Members in the menu panel on the left.

2. Navigate to the Salon User tab on the top. 

 3. Click +Add on the bottom right of the screen.

4. Add email address, First Name, Last Name of team member.

5. Select user role from the drop down. This is the permission level you’d like to assign to the team member. Team members who will be taking bookings should be selected as Team Member and team members who are not taking bookings such as receptionists or admin should be selected as Salon Administrator

6. Click Invite. We’ll send them an email with a link to set up their account and create a password.

How can a non therapist/ receptionist access the calendar?

If your team member is not a service provider, but an admin or a receptionist, you can allow them access to MTTB. You will need to invite them to set up their own account:

1. Navigate to Team Members in the menu panel on the left.

2. Navigate to the Salon User tab on the top.

3. Click +Add on the bottom right of the screen.

4. Add email address, First Name, Last Name of team member. 

5. Select Salon Administrator as the user role from the drop down.

6. Click Invite. We’ll send them an email with a link to set up their account and create a password. 

Can my team members log in to their own accounts?

You can set your team members up with their own accounts, so they are able to add in their own bookings.                                                  

 1. Navigate to Team Members in the menu panel on the left.

2. Navigate to the Salon User tab on the top         

3. Click +Add on the bottom right of the screen. 

4. Add email address, First Name, Last Name of team member. 

5. Select user role from the drop down. This is the permission level you’d like to assign to the team member. Team members who will be taking bookings should be selected as Team Member and team members who are not taking bookings such as receptionists or admin should be selected as Salon Administrator

6. Click Invite. We’ll send them an email with a link to set up their account and create a password. 

How do I archive a team member?

Archive a team member if they are not currently working in your business for example they have permanently left or are on long term leave such as maternity/paternity leave.

1.  Navigate to Team Members in the menu panel on the left.

2.  Select the pen icon to edit their details.

3.  Tick Archived, click Next, Click Next under the treatments tab, and then click Save.

 How do I delete a team member from my account?

Deleting a team member should only be done if someone has been set up in error. For all other circumstances, the team member should be archived.

Note: For any team members that you wish to archive or delete, you may need to deal with their booking list. To do this, go to the bookings list and filter by this team member in order to deal with any future appointments. 

Can I close my calendar to out of hour’s bookings?

1. Navigate to Business Website in the menu panel on the left. Click on Business Schedules at the bottom of the drop-down list.

2. Select the Hours Restrictions tab at the top

3. Select No so bookings cannot be made outside of working hours.

Am I able to add appointments out of hours?

All calendars are defaulted to allow out of hours bookings. Although out of hours will be shaded on your calendar, you can still add bookings if you decide to take any appointments on during this time.

Note: If you want to close your calendar to out of hours, bookings, click Business Websites> Business Schedules and Select the Hours Restrictions tab to amend your settings.

Can I add annual leave or sick days for my team?

1. Go to your calendar and click on the day you wish to add annual leave or a sick day for your team member.

2. Click on the day> then choose a time slot and click on the Leave tab on the top.

3. Select the team member and type of leave.

4. Complete the details and click on Confirm Leave.

Can I add personal appointments on to my calendar?

1. Go to your calendar and click on the day you wish to take off.

2. Click on the day> then choose a time slot and click on the Leave tab on the top.

3. Select the type of leave. For personal appointment, you can select Other Leave

4. Add in a start and end day and time.

5. Click on Confirm Leave.

How can I change my opening times?

1. Navigate to Business Website in the menu panel on the left. Click on Business Schedules from the drop-down.

2. You can click the pen icon to amend the opening hours for each day of the week. You can also add any additional days you are working using the +Add button on the bottom right. You also have the option to allow out of hours bookings by using the Hours Restrictions tab.

How can I add my holidays on to the calendar?

1. Go to your calendar and click on the day you wish to take off.

2. Click on the day> click a time slot on the day and click on the  Leave tab on the top.

3. Select the type of leave, the start and end day and time.

4. Click on Confirm Leave.

How do I create an account?

We have created a really easy sign up process which will have you up and running within a few minutes. Visit Mytimetobook.com and click sign up for free button on the top right. Here, you will find the ‘Create Your Account’ window where you can enter your business details.

1- Enter in Your Business Name

2- Select the Service(s) you offer

3- Enter in your Phone Number, Email Address, First Name, Last Name

4- Create and Confirm a Password

5- Tap Create Account

6- You will be prompted to verify your emails address- please check your junk folder if the email has not come through to your inbox.

7- Once you have verified your email address, you can log in to your account.

8- Complete your registration by adding in your business working hours.

9- Add in your team members or confirm it is just you.

10- Add in the services you provide, service type, duration and price.

11- Tap Finish- this will take you straight to your calendar where you can add in your first appointment. 

How do I create a new booking?

Once you have set up your MTTB account, you can start adding appointments to your calendar. There are a couple of different ways you can add a new appointment. 

1. Press on a free calendar slot to open up a New Booking.
2. Select a client and treatment from the dropdown options.
3. Enter the start date and time, and include any treatment notes, then click ‘confirm booking.
4. Your booking will now appear on your calendar.

How can I add a new team member?

Once you have added your treatments, you can start adding team members.

To add a team member, follow the steps below:

1. Navigate to the menu panel on the left

2. Click on Team Members from the drop-down options.

3. Click + Add on the bottom right

4. Add team member name, email, phone number, and assign a colour. Click Next

5. Tick the relevant treatments offered by the team member. Click Next

6. Set Team Members Availability and click Save.                                                                 

Note : If the treatments are not available for your therapist,

you will need to add these to your account. See Add New Treatments

 How do I add a New client?

There are two ways in which you can add a new client:                                                

 Whilst adding a new booking to your calendar:

1. You have the option to search for an existing client when adding a new booking. If your client does not appear in this list, you can click on add client.

2. Click add client next to the search bar

3. Add in their details and click Save   

  OR

1. Click on Clients in the menu panel on the left

2. Click +Add in the bottom right

3. Enter in your new client details and click save.

 How do I add a New Treatment?

You can add treatments after you have registered an account. There is no limit on the treatments you add to your account. It’s a good idea to review your treatments and their descriptions on a regular basis. Clients will use this information to decide whether they would like to request to book your services online, so make sure you’re letting them know exactly what’s included. To add a new treatment:

1.  Navigate to the menu panel on the left.

2.  Click on Treatments then Treatment List. Here, you can see a list of all your current treatments with the duration and prices. If you would like to amend any of these details, you can click the pen icon to edit.

3.  Click on + Add at the bottom right on the screen.

4.  You can either add in your own bespoke treatment or choose from our default list:

Add bespoke treatment

-Click on + Add at the bottom right on the screen, select Bespoke Treatments

– Add in Treatment Name, select Treatment Type, select Team Members, Set Duration and Price, Tick is patch test is required, add price, description and brand.

Add from Treatment List

-Click on + Add at the bottom right on the screen, select Treatments List

– We have already completed the treatment descriptions and other details for you, so you just need to select which the treatments you want to add. You have the option to edit details for the treatments you select from our list. Please note, you must add in all your treatments before you add your team members.

Do you offer customer support?

If you struggling with any of the MTTB features or have a query, please contact us on 01332 224838, during office hours and an agent will be able to help you. There is also online support available via email. We have a help page full of FAQs which may help to answer any questions that you may have. If you cannot find your answer, please email support@mytimetobook.com and we will get back to you as quickly as we can.